Six Sigma and Lean
Six Sigma serves as an engine to identify and prioritize improvement opportunities, lean out waste, focus on value-added process activies, and integrate technology into process requirements. VCI's Six Sigma techniques are tailored for the unique needs of each client. They have been finely tuned to deliver measurable results without the cumbersome processes and tools that have plagued many unsuccessful attempts to roll out Six Sigma
Process Analytics
Not only are VCI consultants Six Sigma Master Black Belts, we all have a strong statistics background. We go a step beyond traditional Six Sigma and leverage the advanced analysis techniques we developed for our software product ValueScout. VCI consultants use predictive modeling and simulation tools to characterize and predict process performance
Turning customer needs into satisfaction
Satisfying the customer requires first understanding customer needs. VCI consultants use Design for Six Sigma (DFSS) tools to identify customer needs and translate them into product or servce requirements. VCI designs go-to-market strategies with the holistic customer experience in mind, from first contact to on-going service. The result is increased customer loyalty, increased wallet share, and ultimately increased revenue.
What we bring to the client
Aside from our experience, past sucesses, and use of analytics to drive fact-based decisions, VCI offers several other benefits that are often unavailable within an organization.
- Full time dedication to your project or problem. Unlike internal employees who have competing responsibilities and agendas, VCI can dedicate as much time as necessary
- Ability to navigate the political waters to get things done. VCI can provide candid insight and evaluation to senior management without the career risk internal employees would face
- An independent perspective
- A wealth of experience in similar and varied organizations from which to draw upon ideas for cross-pollination
- The luxury of seeing the forest, not just the trees. Bring outside day-to-day operations allows for a longer term perspective
- The highest level of confidentiality
Range of Engagements
We have used Six Sigma, Lean, and Process Excellence methodologies to deliver substantial benefits to our clients. The range of projects include both traditional and non-traditional applications. Some of the more recent projects include
- Improving throughput and reducing operating costs at a 2000-person production facilty
- Streamlining software release process
- Improving productivity of the customer service organzation of a medical device company
- Identifying key characteristics of high-performing Sales Reps at a financial services company
- Facilitating the consolidation of two companies
- Using statistical modeling techniques to predict probability of fraud at sales branches
- Outsourcing operations
