VCI is a leading decision analytics and process re-engineering company. We offer a full suite of consulting services and customized decision support tools based on the firm’s patented algorithm.

The depth and breadth of our experience are what set VCI apart from other firms Learn More

Our approach to assisting with client projects is unique in at least four different ways Learn More

Hiring VCI means securing an unrivaled combination of unique services Learn More

Testimonials

“It was clear that we needed to completely transform our 2000-person loan production center, but we didn’t know how to approach it. The training and guidance we received from VCI principals gave us the framework and tools to tackle the project with confidence.”

Sr. Vice President Gary Hernandez, Citigroup

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About » Our Team

The depth of experience and knowledge our leadership team brings to our clients is unrivaled. Our leadership team and consultants possess an average of 20-plus years of line management experience across widely varying industries, as well as advanced degrees in business and the sciences from top-rated schools. Many VCI consultants have published influential papers and are considered thought leaders in their respective industries.

Partners

  • Richard Gorham - Rich has over 20 years of experience in product development, manufacturing quality, and process improvement. He has spent over 2,000 hours training 250 Six Sigma Black and Green Belts. Rich’s clients include CalOptima, B Braun, NAS Medical, and Advanced Sterilization Products. Prior to joining VCI, he was manager of Six Sigma Education at ACC Capital Holdings, Director of Six Sigma Implementation at Johnson & Johnson, and a Principal Scientist with Johnson & Johnson. Rich holds an MBA from University College at the University of Maryland and a BS in Biology from the University of Oregon. He is a Six Sigma Master Black Belt and holds five patents.
  • Anthony Lemus - Tony has over 20 years of business experience in the areas of R&D, Operations, Business Development, and Quality Assurance. Tony’s notable clients include Fannie Mae, Baxter Healthcare, Covidien, Cardinal Health, and Knowledge Advisors. Prior to VCI, Tony was Senior Vice President at Citigroup, Executive Director of Design Excellence at Johnson & Johnson, Surgical Energy Systems Group Leader at Pfizer Inc., and Senior Engineer at Allergan. Tony holds an MS in Physics from the University of California at Irvine, a BS in Electrical Engineering, and BS in Physics from Santa Clara University. He is a Six Sigma Master Black Belt and holds six patents.
  • Sung Pak - Sung has over 20 years of experience in new product development, operations, and marketing. Sung’s notable clients include Fannie Mae, Baxter Healthcare, Northrop Grumman, IBM, and L-3 Communications. Prior to cofounding VCI, Sung was VP of Consulting Services at Citigroup, Executive Director of R&D at Johnson & Johnson, Principal at PRTM, and Director of Marketing at Motorola. Sung holds an MBA from the Anderson School of Management at UCLA, as well as MS and BS degrees in materials science from the University of Washington. He is a certified Project Management Professional, Production and Inventory Manager, and Six Sigma Master Black Belt. Sung holds seven patents, has written 32 journal papers and two book chapters bear his name.

Senior Consultants

  • Jason R. Carr - Jason has 14 years of experience in banking, insurance & technology covering financial auditing, financial controls, IS security, risk management, and regulatory compliance, including Sarbanes-Oxley. Jason’s clients include Freddie Mac, Fannie Mae, BB&T, Bank of America, Southern Community Bank, Wachovia Bank, RF Micro Devices, Outback Steakhouse Inc., Checkers Inc., Rosetta Stone, and GeoVera Holdings Inc. Jason is a Certified Information Systems Auditor (CISA), a licensed Certified Public Accountant in North Carolina, a Certified Internal Auditor, a Certified Fraud Examiner, a Certified Valuation Analyst (Inactive), and a Certified Computer Examiner (CCE).
  • James Enright - Jim combines his 30 years of experience in finance, economics, statistics, data management, pricing, and marketing to develop and operationalize business intelligence systems without reliance on IT staff or PhD statisticians. Jim’s notable clients include JP Morgan Chase, Wells Fargo, People’s Bank, McKinsey, and Pfizer. Prior to consulting, Jim held analyst and executive positions with AT&T, US Sprint, and Summit Analytics. He holds a BA, an MA and an ABD in Economics from the University of New York at Stony Brook.
  • Jan Maunder - Jan has deep expertise in healthcare delivery and uses her knowledge in analytics and business intelligence to improve businesses, particularly in sales and marketing. Jan’s notable clients include the Minnesota Children’s Hospital and Baxter Healthcare. Prior to joining VCI, Jan was Director of Business Excellence and Manager of Business Analytics at Biosense Webster, a Division of Johnson & Johnson. She holds a BS in Nursing from St. Olaf’s College, an MS in Industrial Relations from the University of Minnesota, and an MBA from the Peter Drucker School of Management at Claremont Graduate School. She is a certified Six Sigma Black Belt.
  • Dave Okazaki - Dave has over 35 years of experience with both private and publicly traded companies, ranging from semiconductors to capital equipment. Dave’s specialization includes financial controls (namely, cash management), financial reporting as well as budgeting/forecasting and implementation of procedures and processes. Formerly CFO for Helisy, Corporate Controller for a division of Motorola, and VP of Administration and Controller for Tulon, Dave holds a BS in Accounting from the University of Denver and an MA in Management from the University of Redlands.
  • John Schueller - John is a business process re-engineering expert, particularly on the demand side of the business, including sales, marketing, and channel management. Prior to joining VCI, John spent 16 years in varying marketing leadership and internal consulting positions at Neutrogena and Johnson & Johnson Corporate. John holds a BS in Economics, with a minor in Biology, from the University of California San Diego and an MBA in Marketing & Management from Loyola Marymount University. John is a certified Master Black Belt.
  • Steve Wilkinson - Steve has over 20 years of experience in investment portfolio management, risk management, capital planning, liquidity/cash management, and reporting/analytics. Steve has been particularly effective as a catalyst to bridge the communication between IT, accounting, and operations. Steve’s notable clients include Fannie Mae, Freddie Mac, General Motors, and JP Morgan Chase. Prior to consulting, Steve held a wide range of leadership positions, including CFO and CIO, for a number of leading financial services firms and credit unions. Steve holds a BS in Business Administration, with an emphasis in Finance and Management, from Kansas State University.

About » Our Experience

The depth and breadth of our experience are what set VCI apart from other firms.

  • Functional Experience - On average, our consultants and solution developers have 20 years of professional and line management experience in:
    • -Operations
    • -Product Development
    • -Engineering
    • -Marketing and Sales
    • -Human Resources
    • -IT
    • -Finance and Accounting
    • -Risk Management and Quality Control/Assurance
    • -Loss Mitigation
    • -Vendor Management and Supply Chain Management
  • Industry Experience - VCI’s clients come from a wide range of industries, including financial services, healthcare, software, defense, computers and electronics, education, hospitality, non-profit, and government. Our presence is the largest in financial services and healthcare. In the financial services sector, projects successfully completed include:
    • -Loan origination process re-engineering for a top-three mortgage bank
    • -Performance scorecard development for a Government Sponsored Entity (GSE)
    • -Risk management framework and process design for a GSE
    • -REO decision-engine design and implementation at a GSE
    • -Process and data flow management for a specialty mortgage servicer
    • -Process mapping for a regional loan modification service provider
  • Some of the notable projects in the healthcare sector include:
    • -Manufacturing process redesign for a $4B medical-device company
    • -Design for Six Sigma assessment for a $6B medical-device company)
    • -Customer service process redesign for a $20M nuclear-medicine company
    • -Telework program design and implementation for a 500-person government healthcare insurer
    • -Quality assurance support for a $2B medical disposable manufacturer
    • -New product development process implementation at a $40B life-sciences company

About » Our Philosophy

Our approach to assisting with client projects is unique in at least four different ways:

  • Designer, Not Maintenance, Approach. - Most managers are charged with maintaining their respective functions at targeted levels of performance and making incremental improvements. This shapes managers’ thinking into one of a tactical, operational mindset. This is the appropriate approach when the business is under “normal” cycles. However when transformational change is required, as in cases where competitive or regulatory landscapes are altered in significant ways, this mindset impedes progress and timely responses. The business needs to be viewed with a new set of lenses and employed with a design mindset. VCI consultants are designers of products, processes, and business models. When engaged by our clients, we bring a designer’s mindset to the improvement team.
  • Data Driven, Not Template Driven. - Most consulting or software firms advertise that they develop “customized” solutions for your specific needs. In reality, what you get is standardized templates or packaged products with slight, if any, modifications. VCI is different. All VCI consultants are experts in statistics and data analytics. We pore over both internal and external data to uncover root causes and determine their quantitative impact. We develop models and assess the quantitative benefits of potential solutions before their implementation. No two VCI solutions are, therefore, identical.
  • Inside Out, Not Outside In. - Most consulting firms help clients by taking an outsider’s perspective, bringing in benchmarking data and knowledge of the best practices available. Such an approach, though helpful, fails to take an in-depth account of the unique challenges faced by the client. VCI consultants and software-implementation teams take an insider’s view by becoming part of the organization during the engagement. We work side-by-side with our client’s team in order to gain intimate knowledgeable about the company’s culture and its unique challenges.
  • Implementation, Not Recommendations. - VCI is an implementation consulting and solutions provider. Recommending solutions and leaving implementation to the client is not how we do business. VCI consultants work with the client’s team to ensure all details are taken care of and expected benefits are achieved. We create job aids, ghost-write e-mails, document processes, set up metrics, train employees, serve as interim managers and perform other tasks appropriate to each situation.

About » Our Strengths

Hiring VCI means securing an unrivaled combination of unique services.

  • The Whole Team. - The knowledge and experience base of VCI’s senior consultants and partners are pulled together for every project, providing the best possible support to the client. We have fine tuned our internal processes and tools to ensure that timely communication takes place between the engagement team and the firm.
  • Hard to Get Data. - The old adage, “garbage in, garbage out” applies particularly to analytics. We have access to numerous databases, both commercial and proprietary, to quickly gather and synthesize relevant data for benchmarking and statistical analysis. We also compare data from multiple sources to rationalize and clean up data, ensuring the highest level of integrity and accuracy.
  • Patented Algorithm. - VCI uses a patented algorithm for much of its analysis work. Implemented at some of the largest companies to make daily management decisions, this proven technique, coupled with VCI’s insight, gives your business the competitive advantage needed to succeed.